Resources

If you think your identity or any of your accounts have been compromised, there's plenty you can do. However, it's critical that you act immediately!

• Lost your CommonWealth Visa credit or debit card?
  • Call 408-531-3100 or 800-564-1588, option 6--24 hours a day, 7 days a week--to report your lost or stolen Visa credit or debit card. You will automatically be redirected to our card service provider so that a representative can block your card immediately. You can also call our card service provider directly by dialing 800-682-6075.
• Notice suspicious charges or unusual activity on your CommonWealth Visa credit or debit card?
  • Please contact us at 408-531-3100 or 800-564-1588, option 0. Should you reach us outside of our regular business hours of Monday through Friday, 8:00 a.m. to 5:00 p.m., our after hours call center will make note of your contact information and forward it to us on the next business day. One of our Member Service Representatives will then contact you.
• Notice unusual activity on your CommonWealth checking or share accounts?
  • Please visit your nearest branch or contact us at 408-531-3100 or 800-564-1588, option 0. Should you reach us outside of our regular business hours of Monday through Friday, 8:00 a.m. to 5:00 p.m., our after hours call center will make note of your contact information and forward it to us on the next business day. One of our Member Service Representatives will then contact you.
• Free Credit Reports. You're entitled to one free credit report from each reporting agency every year. To request a copy, call 877-322-8228 or visit annualcreditreport.com. Or, contact these credit bureaus directly:

  	Credit Reports	Fraud Unit
  Experian:	888-397-3742	888-397-3742
  Equifax:	800-685-1111	800-525-6285
  TransUnion:	800-888-4213	800-680-7289

• ID Theft Center. Think your identity has been compromised? Is so, visit idtheftcenter.org immediately to learn more about the next steps you should take.
• Social Security Statement. If it appears someone is using your SSN, call the Social Security Administration at 800-772-1213 to check your Social Security Statement.
• FTC. The Federal Trade Commission provides a national resource for ID theft.
• FTC Brochure. Get a free copy of Take Charge: Fighting Back Against Identity Theft.